Privacy Policy

1. Introduction

Alloy Wheel Repair (“we”, “us”, “our”) operates the website alloywheelrepair.co.nz and provides alloy wheel repair services in Auckland, New Zealand. We are committed to protecting your personal information in accordance with the Privacy Act 2020.

2. What information we collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Vehicle details (including make, model, and wheel information)
• Photos or files you upload (e.g. images of wheel damage)
• Details of your enquiry or quote request
• Communications with us
• Website usage information (via cookies and analytics tools)
• Advertising click identifiers and campaign parameters where these are provided when you arrive from an advertisement

3. How we collect your information

We collect information when you:

• Submit a contact or quote form
• Upload images or files
• Contact us by phone, email, or message
• Interact with our website (including via cookies and tracking technologies)

4. Purpose of collection

We collect your information to:

• Respond to enquiries and provide quotes
• Assess wheel condition based on uploaded images
• Deliver our services
• Communicate with you about your job
• Improve our website, services, and customer experience
• Measure and improve marketing performance

5. Use of your information

We will only use your personal information for the purpose for which it was collected, or for related purposes you would reasonably expect. We do not sell personal information.

6. Sharing your information

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting and infrastructure providers
• File storage and image hosting services
• Customer relationship management (CRM) systems
• Communication and email platforms
• Analytics and advertising providers

These providers are only given access to the information necessary to perform their services. Some of these providers may store or process your information outside New Zealand. We take reasonable steps to ensure your information is protected in accordance with New Zealand privacy law.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies (including analytics and advertising tools) to:

• Understand how visitors use our website
• Improve website performance and user experience
• Measure the effectiveness of our advertising

Where you arrive from an advertisement, we may retain the advertising click identifier and campaign parameters in first-party browser storage for up to 90 days. This helps us measure advertising effectiveness and associate a quote request with the source that referred you. We do not place these identifiers in the visible quote request or customer notes.

You can manage or disable cookies and local browser storage through your browser settings.

8. Providing information is optional

You may choose not to provide personal information. However, this may limit our ability to provide a quote, respond to your enquiry, or deliver our services.

9. Storage and security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access, disclosure, or modification. However, no method of transmission or storage is completely secure.

10. Retention of information

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet legal and business requirements

11. Access and correction

You have the right to request access to, and correction of, your personal information. To do so, please contact us using the details below.

12. Privacy Officer

Alloy Wheel Repair has appointed a Privacy Officer responsible for privacy matters.

Email: EMAIL US

13. Contact

If you have any questions, concerns, or complaints about your privacy, please contact us:

• Email: EMAIL US
• Website: alloywheelrepair.co.nz

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.